FAQ

Our FAQ section contains answers to the questions
that we are asked regularly.

Q:What types of machines do you have? How long has your factory been in this field?
We have more than 10 year experience on manufacturing Roll Die Cutting Machine, Roll Die Punching Machine, Carton Erecting Machine, Paper Box Forming Machine, Paper Cake Box Machine, Flexo Printing Machine, Cartoning Machine working with listed packaging companies for KFC, Mcdonald’s, Subway, Starbucks.
Q:What is hot-selling product now?
Right now the products Roll Die Cutting Machine, Roll Die Punching Machine, Carton Erecting Machine, Paper Box Forming Machine, Paper Cake Box Machine, Flexo Printing Machine, Cartoning Machine are in demand.
Q:Where is the factory located?
We are located in Wanquan Town, Pingyang. It takes 1 0 minutes by car from Ruian Train Station and one hour from Wenzhou International Airport.
Q:What Is the machine delivery time? What is the packing way for delivery?
Generally speaking, the machine could be shipped out within 20-30 days after confirming everything. And it will be packed by flexible packaging with iron underframe.
Q:How about the machine guarantee?
During one year, any parts damaged caused by machine-self, the seller will repair/replace the spare parts for free, but the buyer should pay the freight. After one year, the seller will supply the spare parts to buyers as the cost. The machine service is all around the machine life.
Q:How about after-sales?
Based on our strong after-sales team and rich experience, we can resolve most of problems online by video call, messages, and e-mail.
Q:What about the machine Installation and training?
We have three ways to do as below: If the customer requests, we will send our technician to do installation and training. Buyer should bear 100USD allowance per day, tickets, accommodation, food. Customers could come to our workshop to lean how to operate. We have detailed manual of operation and complete video training.
Q:What are the terms of payment?
We accept 30% of deposit in advance,?then 70% of balance should be paid before shipment.
Q:Does Feida accept customized machine?
Yes, we could design the machine based on customer’s requirement.
Q:What is Feida working time?
24 hours online, ?but we will reply messages from 7:30am to 00:00 per day.

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